Installatron Errors (Resolved)
  • Priority - Low
  • Affecting Other - Installatron Application Installer
  • Users are experiencing some issues with the Installatron Applications Installer in cPanel. Both cPanel and Installatron have been notified of this and they are working on a solution. If you need assistance with one of the installations, please open a support ticket by logging into your account and we will gladly assist.

    The Installatron support team, was kind enough to provide this response: "This is a known bug -- we've had other reports of it, and with your report I'm almost ready to say with some conviction that the cPanel update broke it (a couple of others have reported noticing it since the cpanel update)."

    We will close this issue when the matter has been fully resolved.

  • Date - 05/02/2016 01:34 - 02/14/2017 13:47
  • Last Updated - 07/06/2016 22:54
Backup Server - Required Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - Marge
  • The backup server for Marge (marge.dns2020.com) is being worked on with the disk safe. There has been extreme latency in the backup process due to hosting accounts having in excess of 10GB - 15GB of data and creating multiple backups. The process is on-going and this will be updated when the resolution has been completed. In the meantime, any backups are the responsibility of the account and hosting customers. We will provide the most recent backup which was available at the time the backup server was taken offline (April 5th, 9:22AM). Dates between this time and present are (unfortunately) the responsibility of the account holders until the services on the backup server has been restored.

    You can do several things to create a backup....

    1. Use the cPanel included backup options (there are multiple options here)
    2. If using a CMS, use a plugin that will backup the site
    3. You can FTP files to and from (do not forget the database if you use one) the server to your local computer

    If you should need assistance in any of this, we will be glad to assist and/or create a full account backup for you.

  • Date - 04/06/2016 10:00 - 04/20/2016 16:17
  • Last Updated - 04/09/2016 23:21
Datacenter Firewall and Packet Loss (connecti (Resolved)
  • Priority - Medium
  • Affecting System - Firewall & Packet Loss (connections)
  • The datacenter has been informed by us that there is some data packets being dropped which is causing connection issues. Thanks to us, the datacenter is now aware and has discovered that this information has led to a much larger scale issue. StarrHost & MyPCHost is constantly monitoring to ensure that your sites and services are online as much as possible.

    This means that you may experience service interruptions in accessing the server, your site and possibly email as well. The issue is being investigated and is underway and should be coming to a close in the next few hours. Please note that there is no ETA to resolution at this time. Please stay tuned for details.

  • Date - 02/28/2016 12:47 - 03/23/2016 12:31
  • Last Updated - 02/28/2016 12:51
cPanel & WHM Icons and Links Missing (and (Resolved)
  • Priority - Critical
  • Affecting Other - cPanel and WHM Accounts
  • Update 1:44PM EST: We have been informed that the "fix" is not working across all platforms and/or cPanel styles and that customers may still encounter issues with the icons "missing" or non-existent unless you are using the *x3* theme. If you are unable to access anything, please send a ticket in and let us know your domain name (and/or cPanel username) so that we can set your theme to the default x3 theme so that you can access your control panel. The operating system provider has yet to reply after this report. Earlier this morning, we were advised it had been resolved. Please note that this is a GLOBAL issue and affects EVERY person and hosting customer on the planet that uses the CloudLinux operating system on their servers for their customers - literally millions of affected people. We will do what we can to get you into your account should you need access. Thanks for your patience in this matter!

    Update 07:23AM EST: It was discovered that the operating system software providers pushed an update that corrupted some of the cPanel code. The code has been corrected and all services should be online and free of trouble. If you still encounter issues, please log into the support area and create a ticket. Please be sure to provide your cPanel username (or domain name) and specifics on what you are experiencing so we can help you more quickly :)

    Customers are reporting issues with the use of both cPanel and WHM presently with icons and links not showing and users trying to use the "Paper Lantern" theme are also experiencing errors. I am currently investigating the issue and will report updates on this as quickly as I can. As a sidenote, cPanel technicians are working in conjunction with me to resolve this matter.

  • Date - 01/26/2016 22:19 - 02/19/2016 08:38
  • Last Updated - 01/27/2016 13:47
Hard Drive Replacement (Resolved)
  • Priority - High
  • Affecting Server - Marge
  • UPDATED: 12:20PM EST: Marge is up and online. Database driven sites (Wordpress, Joomla, etc.) may be a bit slow to load due to a massive amount of updates & individual cpanel account backups that are trying to run. Over the next 1-2 hours, things should resume as normal.

    6:50AM EST: The server is online and services are working. Note that MySQL is working, but slowly, which may affect load times for a little while. Sites may load more slowly than normal until the server "catches" up.

    9:27PM EST: The server is expected to go down within the next 15 minutes for hard drive replacement.

    9:19PM EST: The datacenter is a little behind, the server will be going down soon for hard drive replacement.

    One of the hard drives on "Marge" has been receiving messages stating that there is potential for hard drive failure, so an intervention has been scheduled to replace the hard drive this coming weekend on Saturday, September 26 at precisely 9:00PM Eastern (GMT-5). The replacement will mean that the server will be shortly unavailable for shutting down and hardware replacement. Following this, the server will again be started, and a replication process will commence for the re-establishment of the RAID array. Access to the server will resume as normal, however there may be some latency in accessing sites until the rebuilding of the RAID array has been fully completed.

    If you should have questions, please feel free to open a support ticket. This page will be updated with the most current information regarding this event.

  • Date - 09/26/2015 21:00 - 09/27/2015 12:25
  • Last Updated - 09/27/2015 12:25
Backup Server Upgrade (Resolved)
  • Priority - Low
  • Affecting Server - Marge
  • UPDATED: September 12th, 2015 @ 12:35PM EST (GMT -5)

    The backup server upgrade is complete and done. Backups that pre-date September 11th, 2015, must be requested to be restored by support ticket. A maximum of 30 days are stored. Backups beyond 30 days are destroyed and the old backup server will be removed from production status on September 27th, 2015. Any backups requested, must be done before this date. Thanks for your patience in the update process!

    The backup server will be in an upgrade status until an estimated ETA of September 12, 2015 @ 9:00PM EST (GMT-5). Backups dated before September 11th are available on the old server until September 27th at which time they will be deleted and removed for good. You can access these by opening a support ticket and requesting specific databases and/or files/folders or loggin into your cpanel account and click the "R1Soft Restore Backups" icon to obtain a backup copy. Once the initial backup on the new server is completed, backups from September 11th forward will be available in the same method. If you do not see backups dated older than September 11th, please contact support for assistance.

    This issue will be updated during its progress and will continue until normal backup procedures are restored.

  • Date - 09/11/2015 18:00 - 09/12/2015 12:35
  • Last Updated - 09/12/2015 12:41
CloudFlare Railgun not being automatically en (Resolved)
  • Priority - Low
  • Affecting Server - Marge
  • Working on the issue that when CloudFlare is enabled through a cPanel account, that the CloudFlare Railgun is not automatically being enabled.

    To enable Railgun for any cPanel account, simply log into your cPanel, then click the CloudFlare icon. Be sure that CloudFlare is enabled for your domain. Click the "Performance" icon within the CloudFlare page. Then click the "Settings" button. Wait for the page to load, scroll to the bottom and select "marge" as the Railgun option. The page will reload, then click the "Off" and select "On" to enable it.

    If you should have problems enabling CloudFlare Railgun, please submit a support ticket from the client area.

  • Date - 06/13/2015 09:31 - 07/12/2015 22:24
  • Last Updated - 06/13/2015 09:34
Server Updates on MySQL Database Server (Resolved)
  • Priority - High
  • Affecting Server - Marge
  • UPDATE: 06/09/2015, 2:07AM - Updates delayed. Taking longer than expected with database backups as there are so many DB's that go unused in some accounts and very large!

    This evening, starting at 11:30PM EST (GMT-5), the server will be going through a maintenance regime which should last only a short while. Updates can be found on twitter, following http://twitter.com/mypchost. StarrHost and MyPCHost updates are combined onto the main twitter account.

    Matt Kachurak
    MyPCHost / StarrHost

  • Date - 06/08/2015 23:30 - 06/08/2015 03:30
  • Last Updated - 06/09/2015 04:30
Detected a Problem On Backup Server (Resolved)
  • Priority - Critical
  • 4/28/2015 @ 1100AM EST, GMT-5 NY, USA:

    It has been discovered that there is a hard drive failure on the backup server. Work has begun to replace the hard drive. It is expected to be back online and fully functional in 24-48 hours. This will not affect localized backups within your account. If you make any changes to your site(s), please perform a standard backup as you normally would. This only affects people who might use the R1Soft backup option in the cpanel. You can still retrieve files, however, some dates are missing and unavailable at present. This status will update when a change occurs to the status of the repairs.

  • Date - 04/28/2015 11:00 - 05/02/2015 00:00
  • Last Updated - 05/21/2015 07:27
SSL Warnings when accessing cPanel/WHM (Resolved)
  • Priority - Medium
  • Affecting Other - SSL for accessing cPanel/WHM
  • 04/05/2015 @ 0640 HRS - GMT -5 (NY, USA)

    It has been reported that some people may be experiencing issues when accessing cPanel or WHM and are getting an SSL certificate warning error. An error similar to this may be displayed:

    Secure Connection Failed

    An error occurred during a connection to marge.dns2020.com:2083. The OCSP server has no status for the certificate. (Error code: sec_error_ocsp_unknown_cert)

    This is the email directly from the SSL issuer: "Due to a technical issue the OCSP responders failed to update - they are syncing again and this issue should resolve itself within the next few hours if it haven't already."

    Unfortunately, I have contacted the SSL issuer and it appears that some changes were necessary to be made and are affecting some peoples SSL certificates. They state that some people are able to access the requested links using the Google Chrome browser. If you are using Firefox, please try using Chrome. Unfortunately, the issuer states that it may take a few hours for this to be resolved. Sorry for any inconvenience this is causing. I wiill update as soon as I can with any future information.

  • Date - 04/05/2015 06:36 - 04/05/2015 14:30
  • Last Updated - 04/05/2015 10:44
Network latency and server load (Resolved)
  • Priority - Medium
  • Affecting Server - Marge
  • 2/3/2015 @ 4:05PM EST: There has been an increase on the server load today. I am currently investigating the cause and will update the network page as soon as I can with any pertinent information and a resolution should I be able to pinpoint any issues.

  • Date - 02/03/2015 21:04 - 02/04/2015 15:31
  • Last Updated - 02/03/2015 21:06
Server Maintenance (Resolved)
  • Priority - Low
  • Affecting Server - Marge
  • 01/12/2015: Status changed to monitoring/investigating.

    This evening, at 1AM, the server will be having scheduled maintenance which may affect users ability to access the server or their sites. This is a hardware maintenance and may take a bit of time. All services are expected to be resolved no later than by 6AM. Due to the fact that the datacenter is performing these tasks, all we can do is keep you updated. Please understand that in the meantime - you can watch this page for updates. If you have other issues which need to be addressed, please email info@starrhost.com.

    Thank you.

  • Date - 01/11/2015 01:00
  • Last Updated - 01/21/2015 17:55
Mail services sometimes failing (Resolved)
  • Priority - High
  • Affecting Other - Mail services
  • UPDATE 12/22/2014 @ 10:35PM: All mail services have been restored and everything is fully operational.

    Some customers are having issues with mail services not working properly. Some are able to send/receive, others can only send, but not receive. Updates to follow.

  • Date - 12/22/2014 11:16 - 12/22/2014 22:37
  • Last Updated - 12/22/2014 22:37
RVSkins not working properly (Resolved)
  • Priority - Low
  • Affecting Other - RVSkins Custom cPanel Skins
  • It appears that the RVSkin module for resellers, is not working properly at the time being and is currently being investigating and resolved. Please stand by for updates.

    Thank you.

  • Date - 12/21/2014 22:33 - 12/22/2014 08:07
  • Last Updated - 12/22/2014 08:07
Updates & Security Issues (Resolved)
  • Priority - Low
  • Affecting Server - Marge
  • All services have returned to normal. Any failure or issues, please open a support ticket. The migration has been successful and services have been fully restored. Please resume normal use of your accounts and websites - and have a Merry Christmas!


    FINAL UPDATE 12/20/2014 @ 12:05PM EST: Everything is up and running 100% from what I can see. All email and databases were transferred over last night in the wee hours of the morning. For those of you that have uploaded images or changed files yesterday and may be missing things, please open a support ticket with specific details of what you are missing and I will work with you to get things resolved. By now, all email, websites and services should be working without issues. Please test your sites to be sure and report any issues through the support system within the client area. Thank you again for your patience, understanding and support. Thank you SINCERELY for your understanding!

    An email was sent out yesterday in regards to some changes & updates that must be made as quickly as possible due to security reasons. The updates are currently in progress at this time. The network status page is the best place to catch updates and the progress as things move forward. Please note, I am unable to give an exact time of completion, however, if all goes well, the full process should be completed no later than Friday, pending any issues.

    I ask that you PLEASE refrain from any and all updates and changes to your site until this issue has been resolved. Updates to follow, please stay tuned.

    UPDATE: 12/20/2014 @ 11:10AM EST: (Saturday Morning) All accounts have been successfully migrated, everything appears to be online and operational. Some users may experience some issues with the PHP Selector in your cpanel, due to the fact that CloudLinux is working for a resolution. All email and databases were transferred over last night in the wee hours of the morning. For those of you that have uploaded images or changed files yesterday and may be missing things, please open a support ticket with specific details of what you are missing and I will work with you to get things resolved. By now, all email, websites and services should be working without issues. Please test your sites to be sure and report any issues through the support system within the client area. Thank you again for your patience, understanding and support. I am working out a few bugs at present (regarding SSL and secure connections) and will update again shortly.

    UPDATE: 12/19/2014 @ 1:25PM EST:Allaccounts have been moved and are presently being verified for completion. This evening, The DNS and NS will be changed to reflect the new IP address. Additionally, there may be some *minor* discrepancies with emails. Databases will be updated and the sites should function as normal without issues. If there are any concerns or issues, please open a support ticket in the client support area. Thank you for your patience and understanding.

    UPDATE: 12/18/2014 @ 1:10PM EST -PLEASE refrain from making ANY changes to your sites until further notice!! This includes uploads, data, images, etc. Please understand that this is a way that you have a potential for speeding up the process and/or losing data in the midst. The network status page will update you as the progress continues. Changes you make today, might not be visible when the switch takes effect. This will not affect anyone, other than those who are making changes against my advice ;)

    12/17/2014 @ 4:00PM EST - all accounts that do not have an assigned, dedicated IP address will be taken care of this evening. Again, no changes will need to be made, unless previously mentioned. Tomorrow, Wednesday Evening, the remainder of the accounts will be taken care of. Please continue to follow for updates.

  • Date - 12/17/2014 10:00 - 12/20/2014 12:07
  • Last Updated - 12/21/2014 12:14
Webmail Service Database Connection Failing (Resolved)
  • Priority - High
  • Affecting Server - Marge
  • UPDATE: Webmail services have been fully restored. You should now be able to access any webmail application available (Horde, RoundCube or SquirrelMail). Additionally, you should now be able to get to webmail the way you used to previously. Again, if you have any issues, please open a support ticket so that I can work through them and track them. Thanks again.

    I am investigating issues with webmail and database connection errors. Please stand by for updates.

    I have determined that there is a problem with webmail using Horde and RoundCube. If you are trying to use webmail, please use SquirrelMail in the interim until this has been resolved.

  • Date - 12/20/2014 13:21 - 12/20/2014 15:53
  • Last Updated - 12/20/2014 15:56
IMAP / Webmail service interruption (Resolved)
  • Priority - Medium
  • Affecting Other - Webmail and IMAP service is intermittent
  • We are currently working on a reported issue with IMAP and Webmail functionaility and will resolve this as quickly as possible. No ETA has been established yet. Sorry for the inconvenience.

  • Date - 12/03/2014 12:12 - 12/06/2014 10:33
  • Last Updated - 12/03/2014 12:13
Customers are receiving blocked email message (Resolved)
  • Priority - High
  • Affecting Other - Email Issues
  • Customers have reported mail being returned due to blocked messages. The issue is being investigated and will be resolved shortly. Your patience is appreciated while I work through resolving this.

    Please note - if you feel that you have an issue that is not related to the email problem - *Please* use the ticket system from within your StarrHost account. The ticketing system is in place to better serve you as individual emails may not be seen! Thank you ;)

    MOST CURRENT UPDATE: 11/22/2014 @ 12:22 - Mail service has been restored and should start working again without issues. If it is beyond 5PM (GMT -5, NY EST) and you are experiencing issues still, please open a ticket in the client area and report your issue, along with any specific details, such as domain, email address, the error message (if any), the header information, etc. Doing so, will speed up the resolution and my attempts to fix any issues ;)

    UPDATE: 11/22/2014 @11:07 - Mail may be slow, but should now be working. If you continue to have issues, please open a support ticket in your StarrHost client account.

    UPDATE: 11/22/2014 @09:24 - It appears that the cause of this is from outdated versions of Wordpress where several (dozens) of sites running old versions of wordpress/joomla and other CMS systems which has caused the server to be blacklisted. Please ensure you are running the latest version of wordpress/joomla (BE SURE that your theme is supported FIRST!) The affected sites owners will be notified individually by email. Mail service should be restored soon.

  • Date - 11/22/2014 07:40
  • Last Updated - 11/22/2014 17:32
WHMPHP Reseller Plugin (Resolved)
  • Priority - Medium
  • Affecting Other - WHMPHP Reseller Plugin
  • The WHMPHP Reseller plugin is having difficulty at the root level with Remote Access Key authentication and the developers have been notified of the error. The ETA to resolution on this is unknown, but hopefully within the next 12-24 hours.

  • Date - 11/04/2014 13:33
  • Last Updated - 11/05/2014 21:06
Some Wordpress Users Receiving HTTP Error Whe (Resolved)
  • Priority - Medium
  • Affecting Other - Wordpress Users
  • Some Wordpress users have reported receiving http errors when uploading files to their media library. We are currently working this issue to resolve it.

  • Date - 10/31/2014 07:27 - 10/31/2014 09:34
  • Last Updated - 10/31/2014 07:29
Initial Backups Being Created - Server Latenc (Resolved)
  • Priority - Low
  • Affecting Server - Marge
  • The new servers initial backups have begun and is expected to take nearly 18 hours. With an unknown completion time, we hope that the initial backup will have been completed by 3PM EST on 10/23.

    During this time, there may be some latency issues or slow loading, however, it should begin to speed up around the completion time. If you feel that you may have an issue unrelated to this, please open a support ticket. As always, thanks again for your cooperation and patience.

  • Date - 10/21/2014 16:40 - 10/31/2014 07:29
  • Last Updated - 10/22/2014 10:44
Migration of Accounts Explanation (Resolved)
  • Priority - High
  • In the coming hours, all cpanel accounts that have the main server IP address of 192.95.22.9 will begin to be migrated to the new server. You are using this IP address unless you have paid for and have a dedicated IP address. Generally speaking, this is the case if you have an SSL security certificate.

    The migration will have several phases:

    • Phase #1: All shared IP cpanel accounts will be moved (Completed)
    • Phase #2: All dedicated IP cpanel accounts will be moved (Completed)
    • Phase #3: Confirmation of transferred cpanel accounts (In Progress)
    • Phase #4: Update nameservers (including reseller accounts) (Tentatively scheduled 10/16/2014 @ 12:00PM EST)
    • Phase #5: Monitoring (24-72 hours) to ensure operability (Tentatively scheduled 10/16/2014 @ 2:00PM EST through 10/18/2014)
    Each phase depends upon the speed of the network and accessibility issues. I have hopes to complete all 5 phases by the end of the week, however, it is dependent upon connectivity. There should be no interruption of services, however, this cannot be 100% guaranteed due to internet service providers, any propagation issues or changes made by you or your customers to their sites. I ask that you *please refrain from making changes* when your phase is in progress to minimize any potential data loss.

    All times shown are GMT -5, New York Time Zone. Should you have any questions or concerns, please open a support ticket in the members area.

    Matt Kachurak
    Systems Administrator
    StarrHost LLC


  • Date - 10/13/2014 14:00 - 10/20/2014 11:27
  • Last Updated - 10/20/2014 11:27
Email Issues (Resolved)
  • Priority - Medium
  • Affecting Other - Email
  • INFORMATION 1:
    *************
    It has been reported that some customers are experiencing email issues. These appear to be customers that are using Mac or Apple products such as "Mac Mail" or "iPhones". Please see the knowledgebase articles below to properly configure your phone/mac mail for the new server. Unfortunately, Mac Mail and iPhones don't do very well with transferring things, they tend to "lock down" the IP and not recognize the changes. For users that use IMAP, please see either:

    Mac mail users/iPhone users - you will need to completely remove and re-create your email account for settings to work properly due to the way that mac mail hardens the IP in the connection. Windows users.... see below

    How to configure Mac Mail (IMAP)
    https://starrhost.com/members/knowledgebase/10082/How-to-configure-Mac-Mail-IMAP.html

    or 

    How to configure iPhone, iPad or iPod
    https://starrhost.com/members/knowledgebase/10083/How-to-configure-iPhone-IMAP.html

    Please note that you will need to remove the account from your mac mail completely, and then re-create it. Changing settings does not appear to work well with this.

    INFORMATION 2:
    *************
    People are reporting that they may be experiencing issues with email as well. You can always use webmail to gain access to your email accounts in the meantime if things aren't working as expected. You can do so by either using the direct link to the server with the IP address or hostname. This is *not* a practice you should continue to use after the migration is completed. 

    You can access by IP:  https://192.99.44.5/webmail

    Or by hostname: https://marge.dns2020.com/webmail

    INFORMATION 3: >>> Please note that the outgoing SMTP port non-secure mail via IMAP is port 25 (not port 26 <<<
    *************

    Windows & Mac Users - if you are using:

    happy.starrhost.com

    Please change to:

    marge.dns2020.com (or your own mail server as mail.yourdomain.com).

    If you are still experiencing problems, please open a ticket through the client area or live chat if it is available from the StarrHost website.

  • Date - 10/14/2014 21:45 - 10/20/2014 11:27
  • Last Updated - 10/20/2014 11:27
Account Migration - Phase #5 (Resolved)
  • Priority - Low
  • Phase #5: Monitoring of all accounts for functionality

    To this point, everything has been migrated and all accounts have been successfully transferred, should be pointing and 100% operational without issues.

    Other than propagation issues, if you are encountering any problems with your site(s), please open a support ticket so we can determine the cause. If you are unsure if you are having propagation issues, and it has been MORE than 12 hours, please open a ticket so we can help you troubleshoot or get matters resolved, or at least be able to let you know what may be causing the issue. If you are experiencing issues, you can clear your browsers cache (clear your history) or try another browser. Another alternative to check if your site is actually functioning, is to use an online proxy such as K-Proxy (http://kproxy.com). Simply put in your sites domain name and try to visit it. If the site works, it is highly likely that your internet service provider (ISP) still hasn't updated their DNS tables. Only time will fix this unfortunately.

    This final phase will consist of our monitoring the new server and answering any (hopefully none) support tickets to be sure you are up and running at 100%!!

    For Phase #5, we will be monitoring the servers functions, load and answering any leftover support tickets for 24-72 hours.

    As a reminder, please keep in mind that the old servers hostname was "happy.starrhost.com" - whereas the new server hostname is "marge.dns2020.com" - and yes, that is the Simpson's they are named after ;)

    Again, should you have any questions or concerns, please feel free to open a support ticket in the client area.

    Matt Kachurak
    Systems Administrator
    StarrHost LLC

  • Date - 10/15/2014 14:00 - 10/20/2014 11:27
  • Last Updated - 10/20/2014 11:26
Account Migration - Phase #4 (Resolved)
  • Priority - Low
  • Phase #4: Update Servers Nameservers

    All accounts have been successfully transferred and are on the new server. Name servers for this server will now be updated, which requires no changes or updates on your end. This is generally pretty quick, however, there should be little to no downtime if any at all. If downtime is experienced, it will be due to propagation and there is nothing that can be done other than waiting for a bit.

    If you continue to experience any issues BEYOND 12 hours, please open a ticket so we can help you troubleshoot or get matters resolved, or at least be able to let you know what may be causing the issue. If you are experiencing issues, you can clear your browsers cache (clear your history) or try another browser. Another alternative to check if your site is actually functioning, is to use an online proxy such as K-Proxy (http://kproxy.com). Simply put in your sites domain name and try to visit it. If the site works, it is highly likely that your internet service provider (ISP) still hasn't updated their DNS tables. Only time will fix this unfortunately.

    This phase will consist of pointing the primary IP of the old server to the new server.

    For Phase #4, this could take as little as 30 minutes (possibly instantaneously) to 24 hours. It may take longer due to internet propagation, but it normally only takes an hour or so, but it all depends on ISP's and how often they update their records.

    As a reminder, please keep in mind that the old servers hostname was "happy.starrhost.com" - whereas the new server hostname is "marge.dns2020.com" - and yes, that is the Simpson's they are named after ;)

    Again, should you have any questions or concerns, please feel free to open a support ticket in the client area.

    Matt Kachurak
    Systems Administrator
    StarrHost LLC

  • Date - 10/15/2014 12:00 - 10/20/2014 11:27
  • Last Updated - 10/20/2014 11:26
Account Migration - Phase #3 (Resolved)
  • Priority - Medium
  • Phase #3: Confirmation of all migrated cpanel accounts

    All accounts should now be transferred over to the new server and functioning. This phase is tentatively scheduled to begin 10/15/2014 @ 8:00AM EST (GMT -5) and will consist of confirming all accounts were transferred. At this point, you should be testing your sites to ensure 100% migration completion and notifying us of any issues by opening a support ticket if needed.

    For Phase #3, I expect this to take approximately 1-4 hours, this phase shouldn't take very long only to confirm that all accounts were successfully moved to the new server.

    As a reminder, please keep in mind that the old servers hostname was "happy.starrhost.com" - whereas the new server hostname is "marge.dns2020.com" - and yes, that is the Simpson's they are named after ;)

    Again, should you have any questions or concerns, please feel free to open a support ticket in the client area.

    Matt Kachurak
    Systems Administrator
    StarrHost LLC

  • Date - 10/15/2014 08:00 - 10/16/2014 14:44
  • Last Updated - 10/16/2014 16:46
Account Migration - Phase #2 (Resolved)
  • Priority - High
  • Phase #2: All dedicated IP cpanel accounts to be migrated

    All accounts using a dedicated IP address will begin transferring to the new server at 10/15/2014 @ 2:00PM EST (GMT -5). Again, I ask that you please refrain from making any changes to your site(s) until the move is completed, hopefully no later than Thursday. Phase #1 and #2 will take the longest as it is expected to move several hundred GB of data, emails, websites (files) and all pertinent content to the new server from the old server. This will move everything in your account, including any SSL's that you have installed on your account.

    For Phase #2, I expect this to take approximately 6-10 hours, depending on connection speeds and server load. Once this step is completed, your DNS tables on the old server will be automatically pointed to the new server. You will not need to make any changes to your name servers as of yet - this will happen Thursday hopefully. All of your login credentials will remain the same. If you are using a dedicated IP, you will still have that same IP, so you shouldn't have to make any changes, should everything progress as expected. If you use your dedicated IP to log into your cpanel or ftp programs or any custom scripts, you will be able to continue to do so once the transfer has been completed, so no changes should be needed. As a note, please keep in mind that the old servers hostname was "happy.starrhost.com" - whereas the new server hostname is "marge.dns2020.com" - and yes, that is the Simpson's they are named after ;)

    Again, should you have any questions or concerns, please feel free to open a support ticket in the client area.

    Matt Kachurak
    Systems Administrator
    StarrHost LLC



  • Date - 10/14/2014 14:00 - 10/16/2014 05:10
  • Last Updated - 10/16/2014 10:58
Account Migration - Phase #1 (Resolved)
  • Priority - High
  • Phase #1: All shared IP cpanel accounts to be migrated

    All accounts using the shared IP address of 192.95.22.9 will begin transferring to the new server at 2:00PM EST (GMT -5). Again, I ask that you please refrain from making any changes to your site(s) until the move is completed, hopefully no later than Thursday. Phase #1 and #2 will take the longest as it is expected to move several hundred GB of data, emails, websites (files) and all pertinent content to the new server from the old server. This will move everything in your account, including any SSL's that you have installed on your account.

    For Phase #1, I expect this to take approximately 10-12+ hours, depending on connection speeds and server load. Once this step is completed, your DNS tables on the old server will be automatically pointed to the new server. You will not need to make any changes to your name servers as of yet - this will happen Thursday hopefully. All of your login credentials will remain the same. If you are using the servers main IP of 192.95.22.9 to log into your cpanel or ftp programs or any custom scripts, you will need to begin using the new servers IP of 192.99.44.5 in place of that. Please keep in mind that the old servers hostname was "happy.starrhost.com" - whereas the new server hostname is "marge.dns2020.com" - and yes, that is the Simpson's they are named after ;)

    Again, should you have any questions or concerns, please feel free to open a support ticket in the client area.

    Matt Kachurak
    Systems Administrator
    StarrHost LLC


  • Date - 10/13/2014 14:00 - 10/15/2014 12:35
  • Last Updated - 10/15/2014 18:59

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